FREQUENTLY ASKED QUESTIONS

01

Where are Your1Gift products made?

Your1Gift is always concerned about product quality. We assure the best quality products with zero customer dissatisfaction over the years. Our versatile product lines are made of premium fabrics. We have dedicated designers for every product category, and with love and care, we ensure the premium quality of every item.

02

Can I use multiple methods of payment?

Currently, we offer Cash on Delivery (COD). The delivery agent will collect the cash at the time of delivery.

03

Will I be charged sales tax?

Yes, a 5% VAT mandated by the government is added to all online purchases.

04

Which shipping options are available and what are the costs?

We use RedX Delivery Service for all orders.

LocationDelivery TimeBase Charge (First 1kg)Additional Weight Charge
Inside Dhaka2-4 working days60 Taka20 Taka per kg
Outside Dhaka3-6 working days120 Taka30 Taka per kg
05

How can I return a product I purchased online?

Our return and exchange policy is valid if requested within 7 days of purchase.

You can return or exchange the product if:

  • The size doesn’t fit you.

  • The product is defective.

  • You are not satisfied with the product quality.

  • You received a different product than what you ordered.

You cannot exchange the product if:

  • It has been washed or torn.

  • It has been used.

  • It is not returned in its original condition.

06

Are delivery charges refundable?

We will bear the exchange delivery charge if the product is defective, of unsatisfactory quality, or different from the one you ordered.

You must bear the exchange delivery charge if you simply change your mind and want to get a different product.

07

Can I exchange or return an item gifted to me by someone else?

Yes, you can. The process is quite simple. Please refer to our return policy above for the specific conditions.

08

How do I know my size?

We have a size chart available for every product. You will find the size chart on the specific product's description page.